Operations Coordinator- (Anchorage)

TK Elevator is currently seeking an experienced Operations Coordinator in Anchorage, AK. 

The Operations Coordinator works closely with branch leadership, field personnel, dispatch, customers, and internal departments to ensure efficient workflow, timely completion of administrative processes, and a high level of customer service.

ESSENTIAL JOB FUNCTIONS: 

• Provides daily administrative and operational support to the Service, Repair, NI, and MOD departments, ensuring accurate and timely processing of operational activities.

• Coordinates scheduling, field personnel assignments, work orders, and project activities with superintendents, operations managers, technicians, mechanics, and dispatch.

• Serves as a point of contact for customers, providing updates on service requests, repairs, project schedules, open work orders, and completed work. Escalates customer concerns to the appropriate branch leadership.

• Creates, updates, and maintains work orders, service tickets, repair orders, safety inspection tickets, and other operational records in company systems.

• Supports billing and invoicing activities across operational departments, including reviewing work orders, processing required documentation, researching billing discrepancies, and coordinating with Accounts Receivable.

• Assists with payroll administration, including reviewing field time entries, processing daily reports, submitting manual payroll requests, researching discrepancies, and coordinating cost corrections.

• Supports NI and MOD project administration, including maintaining project documentation, tracking schedules and milestones, coordinating material requirements, and assisting with project-related billing and reporting.

• Creates and tracks parts and material requisitions, coordinates deliveries, confirms receipt of materials, and assists with resolving outstanding purchase orders and invoices.

• Maintains operational schedules, on-call lists, employee attendance records, and shared calendars. Communicates scheduling changes, equipment outages, and other operational updates to field personnel, dispatch, and management.

• Prepares and maintains operational reports, including open work orders, work in process, billing status, project progress, outstanding invoices, missed service, and other key performance indicators.

• Assists branch leadership with safety and compliance administration, including scheduling safety meetings, maintaining required documentation, coordinating inspections, and tracking completion of assigned activities.

• Supports field employees with administrative needs, including mobile device coordination, system access requests, uniforms, badging, tools, and other operational resources.

• Maintains accurate customer, equipment, contract, and project information in company systems, including install base updates and other required data maintenance.

• Coordinates with internal departments, including Payroll, Finance, Accounts Receivable, Procurement, Human Resources, and regional support teams, to resolve operational and administrative issues.

• Assists with customer reporting, National Account requests, contract documentation, incident reporting, and the collection of records required for claims or legal matters.

• Supports branch leadership with special projects, process improvements, operational audits, and other administrative responsibilities as assigned.

• Performs additional duties as needed to support efficient branch operations and changing business requirements.

EDUCATION & EXPERIENCE: 

• High school diploma or equivalent required; additional education or relevant administrative experience preferred.

• Previous experience in operations coordination, office administration, customer service, or a related field preferred.

• Experience in the elevator, construction, mechanical service, or similar industry preferred.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams.

• Ability to learn and navigate company systems for work order management, scheduling, payroll, billing, and reporting.

• Strong attention to detail and ability to maintain accurate records.

• Ability to work independently, exercise sound judgment, and collaborate with field personnel and branch leadership.

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.