Commercial Sales Operations Specialist II
Date: Oct 13, 2026
Location: Atlanta, GA, US, 30339
Company: C0001089563P
TK Elevator is currently seeking an experienced Commercial Sales Operations Specialist in Atlanta, GA.
The Commercial Sales Operations Specialist plays a key role in supporting the growth and operational efficiency of the Spare Parts Business Center (SBC), with a primary focus on external sales growth initiatives, commercial analytics, quote management, and customer opportunity development.
This role serves as a strategic support function to the Business Development and Customer Service teams by driving proactive follow-up activities, maintaining sales data integrity, identifying growth opportunities, and supporting commercial initiatives aimed at increasing revenue and improving customer engagement.
The ideal candidate is highly analytical, organized, customer-focused, and comfortable working cross-functionally within a fast-paced operational and sales environment.
ESSENTIAL JOB FUNCTIONS:
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Monitor and manage open quote backlog to ensure timely follow-up and customer responsiveness
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Partner with Business Development Managers and Customer Service teams to identify and recover stalled or aging opportunities
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Track quote activity, conversion trends, and backlog metrics to support sales performance improvement
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Assist with proactive customer follow-up on quotations, promotions, and targeted sales initiatives
Commercial Analytics & Reporting
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Analyze sales trends, customer purchasing behaviors, and market opportunities to support business growth strategies
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Develop and maintain recurring commercial reports and dashboards related to revenue, order intake, quote conversion, and customer activity
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Identify trends, gaps, and opportunities within product categories, customer accounts, and sales channels
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Support management with ad hoc analysis and business insights to improve decision-making
External Sales Growth Support
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Assist with external business development initiatives and targeted growth campaigns
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Support marketing and sales campaigns through customer list development, reporting, and opportunity tracking
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Identify account penetration opportunities and underutilized customer relationships
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Help prioritize customer outreach efforts based on sales trends and business opportunities
CRM & Data Management
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Maintain CRM data integrity and support ongoing account data management efforts
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Monitor customer account activity and assist with maintaining accurate customer records, contacts, and sales pipeline information
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Support standardization and process improvement initiatives related to commercial operations and reporting
Cross Functional Collaboration
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Work closely with Sales, Customer Service, Marketing, Pricing, Purchasing, and Operations teams to support commercial initiatives
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Assist in developing and improving processes that increase efficiency, visibility, and scalability across the business
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Participate in continuous improvement initiatives focused on customer experience and revenue growth
EDUCATION & EXPERIENCE:
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Bachelor’s degree in Business, Marketing, Finance, Analytics, or related field preferred
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2–5 years of experience in sales operations, commercial operations, customer support, analytics, or related business functions preferred
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Strong analytical and problem-solving skills
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Advanced proficiency in Microsoft Excel required
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Experience with ERP systems, CRM platforms, Power BI, Salesforce, Oracle, or similar systems preferred
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Strong communication and organizational skills
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Ability to manage multiple priorities in a fast-paced environment
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Self-motivated with strong attention to detail and follow-through
Preferred Characteristics
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Commercially minded with strong business curiosity
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Comfortable working with data and translating insights into actionable recommendations
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Proactive and customer-focused approach
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Strong collaboration and relationship-building skills
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Continuous improvement mindset with interest in process optimization and automation
Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered
- Medical, dental, and vision coverage
- Flexible spending accounts (FSA)
- Health savings account (HSA)
- Supplemental medical plans
- Company-paid short- and long-term disability insurance
- Company-paid basic life insurance and AD&D
- Optional life and AD&D coverage
- Optional spouse and dependent life insurance
- Identity theft monitoring
- Pet insurance
- Company-paid Employee Assistance Program (EAP)
- Tuition reimbursement
- 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
Additional benefits include:
- 15 days of vacation per year
- 11 paid holidays each calendar year (10 fixed, 1 floating)
- Paid sick leave, per company policy
- Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.
TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.
Nearest Major Market: Atlanta