National Sales Coordinator

TK Elevator is currently seeking an experienced National Sales Coordinator in Atlanta, GA. 

The National Accounts Coordinator provides comprehensive administrative, operational, and customer support to National Account Managers to ensure exceptional client service and effective management of national account portfolios. This role supports sales growth and business development initiatives, coordinates RFPs and contract rollouts, prepares proposals and contract documentation, and maintains accurate client and revenue reporting. The position serves as a key liaison between customers, the National Accounts team, and field operations, helping resolve customer inquiries, address escalated issues, and ensure effective communication and coordination across the organization.

ESSENTIAL JOB FUNCTIONS:

• Support the National Account Managers and provide exceptional customer service to the client base.
• Support sales growth by researching potential customers and assisting with implementation of strategies to obtain new business
• Provide administrative support such as gathering data for revenue monthly reports, managing growth report and coordinating field surveys of customers' equipment for RFPs
• Compile bid documents for RFP’s
• Work with the legal team to obtain COIs for customers.
• Prepare contracts, addendums, riders, spreadsheets, proposals, extensive use of Excel
• Manage current client portfolios by entering and maintaining client information in the web-based computer application
• Resolve calls from customers for service requests, contract scope inquiries, billing issues, and escalated matters
• Responsible for coordinating National Accounts contract rollouts
• Responsible for daily communication with members of the TKE field organization: Branch Managers, Sales Representatives, and Accounts Receivable personnel
• Ability to assess a situation and make an educated decision based on the facts and information that surround the situation.
• Other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or Ged is required.
• 2-4 years’ experience with customer service, sales, and office administration is necessary.
• CRM systems experience
• Strong customer service focus
• Excellent communication skills, both written and verbal
• A cultivated attention to detail
• Ability to prioritize and multi-task.
• Strong computer skills
• Strong Microsoft Excel and PowerPoint abilities
• Background in facilitating large-scale projects involving a multitude of people and documentation
• Experience with facilities management
• Bachelor’s degree or equivalent hours of college-level coursework plus professional experience is preferred.

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.