General Manager (Madison)

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced General Manager in Madison, WI

Responsible for driving revenue growth and managing the branch’s P&L by successfully managing all departments and lines of business to exceed business goals. Drives the culture and sets expectations for safety, work ethic, professionalism, ownership of the business and shares pride in the branch and the branch’s successes.

Essential Job Functions 
Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential functions. 
1.  Supervises department managers and superintendents (# of office and field employees will 
vary by branch size) by providing direction and training, and communicating company policies, 
procedures and objectives. Includes supervising performance management and progressive 
discipline; and ensuring compliance by all branch personnel of all company directives and 
initiatives. Includes leading local branch efforts associated with the global employee survey 
2. Leads by example the company’s commitment to safety, and administers the company safety 
program. Includes performing safety audits when necessary and stressing the importance of 
safety to all employees. Chairs branch safety committee. 
3. Leads by example the company’s commitment to customer service. Understands the 
importance and need to follow through on NPS scores and customer care. 
4. Ensures the branch's daily operations run efficiently and cost effectively and meets financial 
commitments including target EBIT dollars and gross margin percent goals across all lines of 
business except New Installation. 
5. Manages profit and loss (P&L) and uses accounting reports to measure each department's 
performance to ensure monthly budgetary goals are met. Prepares yearly budget for district 
management to be presented to regional management. Leads quarterly annual unprofitable 
account reviews and follow-ups. 
6. Works with sales managers to increase customer base or depending on the branch size, directly 
handles sales management responsibilities. Includes meeting with and making presentations to 
current and potential customers; resolving customer problems; and participating in the bidding 
of large and/or complex jobs to ensure profitability. Reviews and approves revenue and 
margins prior to submission of sales proposals. Oversees and approves sales incentives and use 
of CRM program. 
7. Oversees retention of service contracts including direct involvement in all “at risk” customer 
accounts. Plays leadership role in customer retention programs using NPS scores, processes, 
tools and technology. 
8. Develops and maintains strong working relationships with clients, elevator consultants, building 
owners, managers and prospects. 
9. Oversees and ensures that the employee performance process for both union and non-union 
employees is performed timely and consistently. 
10. Recommends employee merit increases as part of the performance management process for 
non-union employees and meets with employees to review their compensation and bonus 
structure. 
11. Maintains a strong working knowledge of the overall market area, including sales backlog, 
service and repair volume, market penetration, volume of outstanding bids, available new 
business, special projects, and staffing requirements and availability. Maintains market 
knowledge of the geographic submarkets, customer segments, strengths and weaknesses of 
the competition and positions the branch accordingly for sustained success. 
12. Maintains up-to-date knowledge of all federal, state and local elevator industry code 
requirements; and a good understanding standing of employment and labor laws. 
13. Maintains strong familiarity of company products by attending company training classes, and 
reviewing factory equipment updates and supplier goods. 
14. Maintains a maintaining a strong working knowledge of the contract with the International 
Union of Elevator Constructor. Includes meeting with local business agents to resolve issues 
involving contract work, grievances and union employee issues. 
15. Responsible for Reviews and approves invoices, accounts receivables, write-offs and credits. 
Includes assisting in the collection of problem accounts. Leads meetings to review all over 90 
receivables (AR) and assigns action plans. 
16. Interfaces with corporate and US field departments including the factory, elevate, coordination, 
leasing, legal, and labor relations. When requested, represents the company in legal 
proceedings. 
17. Consults with regional and district teams in areas of operations, sales, accounting, safety and 
human resources. Ensures that all HR matters are coordinated with the regional HR team. 
Responsible for multiple levels of approvals including but not limited to purchasing, contract 
execution, contract modifications, and price adjustments 
18. Performs other duties as may be assigned. 

Preferred Education and Experience 
1. Thorough knowledge of the elevator industry and general management methods within 
the elevator industry

2. Bachelor's degree 
3. Proven success managing and developing talent within the workforce 
4. Ability to define problems collect data, establish facts and draw valid conclusions 
5. Ability to interpret an extensive variety of technical instructions in mathematical or diagram 
form, and deal with several abstract and concrete variables. General understanding of the 
basics of engineering and physics principles is preferred. 

This position requires up to 25% travel.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator.com or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond