Field Operations Supervisor, Maintenance

What we expect

• Operational Leadership: Develop and implement strategic plans to effectively allocate and manage employee assignments. Ensure alignment with contractual obligations, focusing on quality and efficiency in service delivery. Direct and supervise field labor forces and support personnel to drive initiatives to meet or exceed customer service delivery.
• Employee and Safety Management: Oversee all aspects of employee management, including onboarding, training, coaching, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences. Plan, direct, and coordinate employee assignments through tangible and visual employee performance to ensure compliance with contractual obligations and organizational expectations.
• Training and Development: Conduct regular 'Toolbox Talk' meetings and training sessions to enhance team member skills and knowledge to maximize safety protocol achievement and adherence.
• Client and Contractor Relations: Foster strong, collaborative relationships with property managers, designated managers, and owners. Strive to exceed expectations through proactive communication and collaboration.
• Quality Assurance & Resource Management: Monitor and evaluate work processes, providing technical guidance or coordination support as needed. This includes both verbal and written communication, as well as the preparation of relevant documentation. Ensure quality standards are met through clear communication, consistent oversight and support.
• Continuous Learning: Remain current on company processes & elevator technology, ensuring the company stays at the forefront of industry advancements.
• Customer Service Excellence: Model organizational expectations through the delivery of clear, concise communication with various stakeholders. Demonstrated commitment to exceptional customer service delivery

Who we are looking for

• A minimum of 5 years of relevant experience in the elevator industry (mechanic or adjuster). Prior supervisory experience is considered an asset.
• Strong understanding of industry standards and field operations, specifically, maintenance, modernization, and repair of technical systems.
• Thorough knowledge of the elevator industry with field experience in elevator maintenance, modernization, or repair.
• Proven aptitude for essential business software with the ability to quickly adapt to new systems and technology.
• Demonstrated ability to read and interpret technical documentation specifications, with strong mechanical and electrical comprehension skills.
• Experience in people management, including the ability to lead, inspire, trust, and gain commitment from a diverse team.
• Excellent customer service, project management, and conflict resolution skills.

• Ability to work effectively under pressure, management competition priorities, and thrive in a fast-paced environment.
• Exceptional interpersonal and communication skills. Experience engaging with employers, customers, and stakeholders at all levels (internally and externally).

What we offer

• Car allowance and Gas card
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or recruitment team

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.